FAQs

Frequently Asked Questions (FAQs) - RepMax Fitness Store

1. What types of fitness equipment do you offer?

We offer a wide range of fitness equipment including cardio machines (treadmills, ellipticals, stationary bikes), strength training equipment (free weights, weight machines, resistance bands), yoga and Pilates accessories, and home gym essentials.

 

2. Do you offer equipment installation services?

Yes, we provide professional installation services for most of our large equipment. The cost varies depending on the complexity of the setup. Please inquire about installation when making your purchase.

 

3. What is your return policy?

We offer a 30-day return policy on most items, provided they are in their original condition and packaging. Custom orders may have different return terms. Please refer to your receipt or contact our customer service for specific details.

 

4. Do you price match?

Yes, we offer price matching on identical items from authorized retailers. Please bring proof of the competitor's current price, and we'll be happy to match it.

 

5. Can I try out equipment before buying?

Absolutely! We encourage customers to try our equipment in-store before making a purchase. Our staff can guide you through proper usage and help you find the best fit for your needs.

 

6. Do you offer financing options?

Yes, we provide various financing options to make your fitness investment more manageable. Ask our sales team about current promotions and available plans.

 

7. How often should I maintain my fitness equipment?

Regular maintenance is crucial for the longevity of your equipment. We recommend basic cleaning after each use and a thorough check every 3-6 months, depending on usage frequency. Consult your product manual for specific guidelines.

 

8. Do you sell used or refurbished equipment?

We occasionally offer certified pre-owned equipment. These items are thoroughly inspected and refurbished to meet our quality standards. Check our "Special Deals" section or ask a staff member for current availability.

 

9. Can I schedule a personal consultation for equipment recommendations?

Certainly! We offer free consultations with our fitness experts. You can book an appointment through our website or by calling our store directly.

 

10. Do you offer delivery services?

Yes, we provide delivery services for a nominal fee, which varies based on your location and the size of the equipment. We can provide a quote at the time of purchase.

For any additional questions, please don't hesitate to contact our customer service team. We're here to help you on your fitness journey!